Buying On Setik

TORNA ALLA PAGINA AIUTO

banner_aiuto.jpg

DO I HAVE TO BE REGISTERED TO BUY ON SETIK?
Yes, registration is required to shop on our website. To register, simply click on the LOGIN button on the homepage and create a new account by choosing from the 3 categories offered, or directly from your shopping cart, through the quick registration.

HOW DO I PLACE AN ORDER?
Nothing could be easier! Browse through our catalogue, find the products that interest you and add them to your shopping cart. Once you have finished shopping, click on the shopping cart icon in the top right-hand corner next to the 'login' button, take a look at the summary of your order and proceed to checkout. If you are already registered but have not yet logged in to the website, click on the "sign in" button, or fill in the details to create your account. If you are already logged in, you can proceed directly to the other steps (delivery address, shipping method and payment method). Once you have completed the purchase process, you will receive a confirmation email at the email address with which you registered.)

NEW MEMBERS BONUS: Only for you who have just registered, we have reserved a super welcome gift! Keep an eye on the e-mail address you used to create your account and enjoy your shopping!

I CANNOT COMPLETE MY ORDER, WHAT CAN I DO?
If you have problems confirming your order, don't worry! Just carry out this simple verification procedure in the shopping cart and your order will be completed in no time.
1- Information on the processing of personal data: Check that you have clicked on the appropriate box. 2- I am not a robot: For greater security on the site, we have introduced this check. By clicking on the box, you simply confirm that you are a real person.

If the phrase "Available in 5/7/15 days" appears on the product page, it means that the product is currently NOT available in our warehouse. The days reported are indicative and may vary depending on the delivery time of the supply. Our system will still allow you to purchase these products, but after you have placed your order, you will be contacted immediately by our sales department to find out how to proceed.

CAN I REQUEST AN INVOICE?
Yes, it is possible. Whether you are a private customer, a company or a professional, you can have the invoice for your order. Private customers/companies can indicate the invoicing address directly in the shopping cart during the purchase phase, by e-mail communication to our commercial (@)setik.biz or always in the shopping cart, in the additional notes space.

HOW CAN I BENEFIT FROM TAX BREAKS?
In order for this tax advantage to be applied, it is essential to make a request for an estimate as otherwise the normal procedure with 22% VAT would be followed.

The necessary documents to be sent are:
1- Self-certification for VAT reduced to 4% or 10%.
2- Identity card
3- Tax code

Once the estimate has been approved, payment can be made by means of a bank transfer. It is essential that the reason for the bank transfer indicates the type of building work to be carried out, e.g. "House renovation" accompanied by the invoice number. You will also be asked for the bank transfer and invoice details in the order confirmation.

WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept various payment methods. Some fast, some not so fast.

BANK TRANSFER: Payment of the order amount to our current account. The crediting time usually varies from 1 to 3 days. The goods will only be shipped once the amount has been credited to our account.
To be indicated on the reason for payment:
1- Order reference number
2- Name and surname of the holder of the order.

POSTEPAY: Transfer the amount of your order to our Postepay card. Payment can be made online at www.postepay.it or at a post office in your city.

PAYPAL: Safe, easy and immediate, using your credit card associated with a Paypal account. Payment is received instantly.

STRIPE: In just one click you have several payment methods at your disposal.
Payments included:
- Credit Card: Immediate payment. Cards accepted: Visa, Mastercard,Maestro,American Express

CASH ON DELIVERY: You can pay cash directly to the courier upon receipt of the purchased goods. Maximum amount payable is €1,999.99. Cash on delivery has an extra cost that varies according to the total amount of your order.

PAYMENT AT PLACE: If you have placed an online order with collection, you can pay for it using one of the prepayment methods listed above, or directly on the day of collection in cash (maximum amount €1,999.99) or at the POS with your favourite card.

WHY WAS MY CREDIT CARD DECLINED?
It may happen that your credit card is not accepted for these reasons:

Exceeding your card limit: It is possible that you have exceeded your credit limit. Your bank will give you all the information you need to unblock the situation.
Expired card: Check the expiry date of your card.
Typographical error: A simple typographical error in one of the required fields may cause the operation not to be completed.

CAN I CANCEL AN ORDER THAT HAS ALREADY BEEN PAID FOR?
Yes, if your order has not yet been shipped, you can request cancellation by contacting the sales department at the following e-mail address: commerciale(@)setik.biz In case of payment by bank transfer, we will kindly ask you for your details in order to proceed with the re-crediting of the amount.

WHICH COURIER DO YOU USE?
We use the GLS courier service for our deliveries. The goods travel at the purchaser's risk, as provided for by the laws in force and the commercial custom for distance sales. We shall not be liable for any damage, theft, errors or loss. If there are any problems with your shipment (e.g. missing or damaged goods, etc.) we ask you to sign with reservation and contact us. We will immediately report the matter to the courier.

HOW MUCH DOES DELIVERY COST?
The cost of shipping depends on the delivery method chosen at the time of purchase, the total weight of your order and the place of delivery. For Italy, the minimum shipping cost is €4.84 (excluding VAT - subject to possible variations).

IS MY PACKAGE TRACEABLE
All orders placed on our website are traceable. You will receive the tracking number by email together with a courtesy tax document. Connect to the GLS website and enter the number to see the status of your shipment.

 HOW LONG DOES DELIVERY TAKE?
GLS guarantees delivery throughout Italy within 24/48 hours from the time the order is processed. Orders are generally dispatched within 24 hours of receipt (except for payment by bank transfer, unavailability of material in stock and/or impossibility of the courier). Shipments abroad will be entrusted to FEDEX, which guarantees delivery throughout Europe (except Switzerland) in about 72 hours from order processing.

I HAVE AN URGENCY. IS IT POSSIBLE TO RECEIVE THE PARCEL IN LESS TIME?
We also offer the GLS PRIORITY service, which provides for delivery by 12:00 noon on the working day after collection. This service is valid in about 3000 locations in Italy, with the exception of Puglia, Calabria, Sicily and Sardinia, for which delivery is expected by 12.00 noon on the second working day following collection of the parcel by GLS.

IS IT POSSIBLE TO INSURE THE SHIPMENT?
Yes. We also offer the GLS INSURED / GLS PRIORITY INSURED shipping service. In both cases, the goods are guaranteed for value, up to a maximum of €1,500, with no deductibles or excesses, in the event of theft or robbery during transport.

SHIPMENTS TO SWITZERLAND
All our deliveries in Switzerland are delivered Duty Unpaid (DAP) excluding taxes, duties and local VAT, as commercially used in the European Community. Therefore, our deliveries include the cost of the goods and the shipping costs to the recipient's domicile. Any additional costs such as customs duties, import taxes, local taxes, local VAT and/or other ancillary charges are borne by the recipient. Any costs other than the cost of the goods or shipping costs shall be paid directly by the customer to the carrier. Should the customer refuse such payment, the goods will be returned to the sender. The customer will be refunded the total amount paid less all costs incurred by us in shipping and returning the goods, plus any unpaid duties.

I AM A RETAILER, DO YOU DROP SHIP?
Yes, on our site you can request drop shipping. In this way, our products will be delivered directly to your customer without any reference from us (no sender ID and no fiscal document inside).

IS CASH ON DELIVERY POSSIBLE?
Yes, if you choose this shipping method, your order will be processed immediately and sent to the courier and you will pay the amount of your order directly upon receipt. Please note that this service involves an extra cost calculated on the total amount of your order, in addition to the shipping cost. Payment must be made in cash and the value of the goods may not exceed €1,999.99.

CAN I USE MY OWN COURIER FOR SHIPPING?
Yes, during the purchase process select "collect in person" to avoid shipping costs. We will then prepare the package, send you the package dimensions to communicate to your courier and wait for the pick up.

IS IT POSSIBLE TO LEAVE MY PHONE NUMBER WITH THE COURIER?
The courier does not have a company telephone. We can give the courier the phone number but we do not guarantee that the courier will make the call.

WHAT HAPPENS IF NO ONE IS THERE WHEN THE COURIER ARRIVES?
The courier service makes a maximum of 3 delivery attempts. If the courier does not find you on the third attempt, the package will be stored. We will contact you to find a solution that works for you in order to complete the delivery.

WHAT HAPPENS IF NO ONE IS THERE WHEN THE COURIER ARRIVES?
Yes, collection from our premises is possible after confirming the order on our website. Our office is not yet equipped for direct purchase, so the order must always be placed online. When confirming your order, under delivery methods select collect from our premises. This way your order will be free of shipping costs.

HOW DO I PROCEED WITH PAYMENT?
Paying for an order with on-site collection is very easy. You can choose to pay online via one of our payment methods, or pay in person. You can only pay on-site by cash (maximum amount €1,999.99) or by credit card or debit card.

HOW DO I PROCEED WITH PAYMENT?
Our offices are open Monday to Thursday 10-13 | 14-18 and Friday 10-13 | 14-17. Before coming to the office, we kindly ask you to contact us so that we can start preparing everything for your arrival.

COMPARATOR: WHAT IS IT?
To help you choose the most suitable product for your needs, we have integrated a tool that allows you to compare products of the same type according to their main characteristics. The comparator makes it easier for you to buy what you need by highlighting similar features of the compared products, adding the product directly to your shopping cart, adding the product(s) to your Whistlist and printing the product sheets.

HOW DOES THE COMPARATOR WORK?
The COMPARATOR allows you to compare only 3 products at a time belonging to the same category so you can compare two cameras but not two cameras and one access control.Here are the steps to follow:
-To start comparing products, click on the grey icon in the product preview;
- to view products, go to any category page and click on "COMPARE".
- view and compare the different characteristics from the tab that will open;
- place the chosen product directly in the shopping cart, alternatively you can print the comparison.

MADE PROMOTIONS?
Yes, of course. Our marketing department is constantly looking for the best promotions to offer you. We usually apply % discounts on the product, free shipping, free gifts with a certain amount of expenditure and much more.

I HAVE A DISCOUNT CODE: HOW CAN I APPLY IT?
If you have received a discount code or have read it in one of our mailings, to apply it all you have to do is click on the cart button at the top right after you have finished shopping and in the column on the right, click on "Do you have a discount code?". Enter the code received here and press "add". The promotion linked to that code will be activated automatically.

CAN I ADD MORE COUPONS TO MY CART?
No, discount vouchers cannot be combined. You can only choose one voucher promotion at a time.

I HAVE RECEIVED YOUR FLYER. HOW CAN I TAKE ADVANTAGE OF THE PROMO?If you have the flyer in front of you that we put inside the parcels, you are entitled to a super promotion. Simply scan the QR-CODE and you will access the promotion page. This promotion is subject to change.

THE PRODUCT I AM INTERESTED IN HAS A QUANTITY DISCOUNT. WHAT DOES IT MEAN?
Some of the products in the catalogue are subject to a quantity discount. This means that you will get a cheaper price if you buy more than 1 item. This means that the product will be cheaper if you buy more than 1 quantity. Just add the necessary quantity to the cart and the price you will see will already be the discounted one.

BOX "FOUND IT FOR LESS". WHAT IS THIS ABOUT?
For some brands, we have provided a "lower price recommendation" box. If you find a lower price offer online for that product, please let us know using the form. We will analyse the validity of the reported source and if no problems are found, we will proceed to apply the same price. Chinese and similar sites (aliexpress etc..) are not valid because they are sites where the originality of the product is not verifiable and the price is without VAT and duty as well as Italian warranty. The product is therefore not comparable.